Featured Questions
When we don't have an official release date for an item or an estimate of its restocking date, we may not be able to make it available for pre-orders. However, you can sign up to be notified when the item is back in stock and available for purchase.
When we offer this service for an item, a "notify me when available" button will appear on the right side of the product information page. To use this service, simply click on the mentioned button, after entering your email address in the space provided in case you are not a registered user yet.
NOTE: Sign up for notification does not entitle to keep the item pending order confirmation. When you receive our back in stock email alert, you need to visit our website to place your order before the item is out of stock again. If you decide not to be notified about a back in stock item any longer, you can cancel your related alert by logging into your account under heading "Back in Stock Alerts".
We constantly strive to offer the best value for money for each of our products. We appreciate the confidence of our customers and we strive to keep our prices as low as possible, despite high costs we must incur to import most of our products, while ensuring high quality standards of our services.
It is good to remember that all imported products, purchased outside the European Union, are subject to customs charges, such as Duty, VAT and customs clearance costs, for an extra amount equal to approximately 25-30% of their value and, more than that, they do not benefit from European guarantee coverage.
By purchasing on Pixxelife.com, you are not burdened by any customs charges (as long as you reside within the European Union) and you can also benefit from a 2-year legal guarantee, as protection against defective items or items that do not correspond to what is advertised, and the right of withdrawal within 14 days, as the right to abandon the purchase of the product and get its refund or replacement.
You can also always have qualified technical assistance at your disposal for any need and on any product!
Log in to your account and check order status and related details on the "ORDER HISTORY" page. If you made your purchase as a Guest, you can check your order status by clicking on the "Guest Order Tracking" link you can find in the order confirmation email or on the same link you can find in the footer of our website.
Make sure all items in your order have already been shipped. If your items each show "delivered" status, please contact our customer service with your order reference and item reference or product name of the missing item.
At Pixxelife.com, we make it easy if you have an issue.
Buy with confidence! All our products, brand new and refurbished, are backed by 14 days return policy under EU rules and an additional 16 days bonus from us for a total of 30 days, therefore within this time period you may cancel and return your order for any reason and without a justification, by getting a full refund within few days.
Moreover you have the right to a 2-year international guarantee for manufacturing defects on all products purchased on our website, both new and refurbished, which entitles you to a repair or replacement free of charge, or even your full money back!
Please view our terms and conditions page to find out more or just contact us the way you like best, by email, chat or phone, and we will help you resolve any issue wherever you are in the world.
Faq Sections
Log in to your account by clicking on the "ACCOUNT" button at the top right of our site and then clicking on the "Sign in" link to enter your credentials and confirm them by pressing the "LOGIN" button. Once logged into your account, click on the "ORDER HISTORY" button to view the orders you have placed since your account was created. Under the heading "Status" you can view the progress of your order and by clicking on "Details" link, you can get more information about it.
Once you have placed your order, you can easily track the shipment at any time.
If you made your purchase as a Guest, you can click on the "Guest Order Tracking" link you can find in the order confirmation email, sent to the address provided while purchasing. Alternatively, you can click on the same link you find in the footer of our website, under heading "Information", then clicking on "SEND" button after entering order reference and email address provided while purchasing.
If, on the other hand, you made your purchase as a Registered User, then you can comfortably follow its status and know its estimated delivery date, directly by logging into your account under heading "ORDER HISTORY".
In both cases, however, you will always be kept constantly updated by email on any status change of your order.
Log in to your account and check order status and related details on the "ORDER HISTORY" page. If you made your purchase as a Guest, you can check your order status by clicking on the "Guest Order Tracking" link you can find in the order confirmation email or on the same link you can find in the footer of our website.
Make sure all items in your order have already been shipped. If your items each show "delivered" status, please contact our customer service with your order reference and item reference or product name of the missing item.
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You can create an account by clicking the "ACCOUNT" button at the top right of our site and then clicking the "Sign in" link to open the Login page. Now you can choose the type of account that best suits your needs by clicking on "No account? Sign up here" button, if you are interested in our products for personal use only, or on "Professional sign up", if you are interested in our products for your business activity. Then simply follow the prompts to complete the registration process of your account.
The latter option needs a validation process, so it is also required to send us industry credentials. Your information is never disclosed and is kept secured and completely private.
Please view our Privacy Policy for more information.
Log in to your account by clicking on the "ACCOUNT" button at the top right of our site and then click on the "Sign in" link to enter your credentials and confirm them by pressing the "LOGIN" button. Once logged into your account, you will have access to related page where, by selecting the entry of your interest, you can choose to edit or add the information you need.
The process requires a password reset. Click on "ACCOUNT" button at the top right of our site and then click on "Sign in" link to access the login page where to click on "Forgot your password?" link. Enter the email address provided while registering your "Customer account", then click "SEND RESET LINK" button. You will receive an email containing a link to reset your password.
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Please visit our "Delivery" page to see the list of countries we ship our products to. If your country is not listed, the chances are we are not able at the moment to ship there due to high postage, handling and insurance costs, as well as potential Product Liability issues arising from delivering to some places. If you have any problems or further questions, please contact customer service for assistance.
Your order will be shipped upon payment confirmation and it will be delivered based on the information shown, at the time of the order, in the relevant field on the product page.
As soon as your order has been entrusted to the carrier, you will receive a shipping confirmation to the email address you have provided, with related tracking information, where you will also be updated of any status changes.
There are no customs duties or anything else to be paid if you are coming from within the European Union, i.e. from one of the following countries:
Austria - Belgium - Bulgaria - Cyprus - Croatia - Denmark (except the Faroe Islands and Greenland) - Estonia - Finland (except the Åland Islands) - France (except the French overseas departments, Saint-Pierre and Miquelon and Maiotta) - Germany - Greece (except Mount Athos) - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - United Kingdom (except Channel Islands and Isle of Man) until the end of 2020 - Czech Republic - Romania - Slovakia - Slovenia - Spain (except the Canary Islands) - Sweden - Hungary
If, on the other hand, you are coming from a non-EU country, then you become liable to Customs and Excise Duty as well as Value Added Tax (VAT) payments.
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We constantly strive to offer the best value for money for each of our products. We appreciate the confidence of our customers and we strive to keep our prices as low as possible, despite high costs we must incur to import most of our products, while ensuring high quality standards of our services.
It is good to remember that all imported products, purchased outside the European Union, are subject to customs charges, such as Duty, VAT and customs clearance costs, for an extra amount equal to approximately 25-30% of their value and, more than that, they do not benefit from European guarantee coverage.
By purchasing on Pixxelife.com, you are not burdened by any customs charges (as long as you reside within the European Union) and you can also benefit from a 2-year legal guarantee, as protection against defective items or items that do not correspond to what is advertised, and the right of withdrawal within 14 days, as the right to abandon the purchase of the product and get its refund or replacement.
You can also always have qualified technical assistance at your disposal for any need and on any product!
We would like you to know that we value your privacy. Please view our Privacy Policy to get informed under which circumstances and how we collect and use personal data that you provide during your visit to our website.
Pixxelife.com is protected with state of the art of SSL (Secure Socket Layer) encryption technology, the highest standard in Internet security, therefore our website is a secure shopping environment and your information is not held beyond the shipping of the order.
Please view our Privacy Policy and Secure Payment pages for more detailed information.
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Log in to your account by clicking on the "ACCOUNT" button at the top right of our site and then click on the "Sign in" link to enter your credentials and confirm them by pressing the "LOGIN" button. Once logged into your account, click on the "ORDER HISTORY" button to review the orders you have placed since your account was created and compare your history with your financial records. If you have further questions or concerns, please contact our customer service for further assistance.
Log in to your account by clicking on the "ACCOUNT" button at the top right of our site and then clicking on the "Sign in" link to enter your credentials and confirm them by pressing the "LOGIN" button. Once logged into your account, click on the "ORDER HISTORY" button to view the orders you have placed since your account was created. Under the heading "Invoice", click on the "pdf" icon relating to the order you want to download the receipt/invoice.
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When we don't have an official release date for an item or an estimate of its restocking date, we may not be able to make it available for pre-orders. However, you can sign up to be notified when the item is back in stock and available for purchase.
When we offer this service for an item, a "notify me when available" button will appear on the right side of the product information page. To use this service, simply click on the mentioned button, after entering your email address in the space provided in case you are not a registered user yet.
NOTE: Sign up for notification does not entitle to keep the item pending order confirmation. When you receive our back in stock email alert, you need to visit our website to place your order before the item is out of stock again. If you decide not to be notified about a back in stock item any longer, you can cancel your related alert by logging into your account under heading "Back in Stock Alerts".
To find the product(s) you're looking for, you may (1) use the the drop down menu "SHOP BY CATEGORIES" located at the top left of our website, (2) type a keyword into the "Search Our Catalog" box located at the top of our website or (3) click on "CATALOG" which is also located at the top of our website. If you have any trouble finding a product, feel free to contact our customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the drop down menu "SHOP BY CATEGORIES" at the top left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the "Search Our Catalog" box located at the top header to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
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Our refurbished products, usually modern items, differs from used one because restored to aesthetic and functional conditions like new. Products are thoroughly tested for quality and function and, if necessary, parts are replaced or repaired with original ones. Then they are cleaned and, if any, data deleted and software updated to the latest version.
Our used products, mostly discontinued items, despite being carefully cleaned, checked and overhauled to be fully functional, they still preserve their original vintage conditions.
"Refurbished" is a product restored to aesthetic and functional conditions like new.
It can be a product returned by customer who changed his mind about the model or color, or due to an incorrect order or malfunction, or even a product used only for display purposes in shows and exhibitions or in shops. Most of the times it has never been really used.